Contact & FAQs

1. How long will it take for my order to be shipped?

Once we receive your order, it will be processed and shipped immediately. Your package typically arrives within 3-5 business days via DHL. You will also receive a tracking number by email as soon as your package is on its way.

2. How are returns processed?

We offer a 14-day return policy. Please contact our support team via the contact form or email before returning any item so we can process your return quickly and easily.

3. Where and how are the products manufactured?

Our products are manufactured under fair conditions in Turkey and then processed and printed in Germany at the "Marketprint" printing plant. We place great emphasis on sustainable materials, resource-efficient processing, and the highest quality standards.

4. What payment methods are available?

We accept various payment methods, including credit card, PayPal, Klarna instant bank transfer, and other common payment methods. All payments are processed securely and encrypted.

5. How do I find the right size?

Our products correspond to standard sizes. You can find a detailed size chart on each product page. Please refer to it to select the right size for you.

6. What to do in case of a production error?

Should your product arrive damaged or defective, please contact our support team via the contact form or by email: info@coolcatscorner.com. We will find a solution as quickly as possible.