Refund policy

🇺🇸 Refund & Return Policy

 


Returns & Exchanges

As all products are made to order, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.


Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

info@coolcatscorner.com

Please include your order number and clear photos of the issue so we can review your request.

If approved, we will offer a replacement or a refund at no additional cost.


Order Cancellations

Orders can only be canceled within a short time after purchase. Once production has started, cancellations are no longer possible.


Refunds

If your refund is approved, it will be processed using the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider.


Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.