Refund policy
Refund & Return Policy
Our refund and return policy varies depending on the customer's country or region. Please review the section applicable to your shipping destination.
Nothing in this policy limits any mandatory consumer rights you may have under applicable law.
🇺🇸 United States
Returns & Exchanges
As our products are made to order, we generally do not accept voluntary returns or exchanges unless the item is defective, damaged, or incorrect.
Any mandatory consumer rights under applicable federal or state law remain unaffected.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number and clear photos showing the issue so we can review your request.
If your claim is approved, we will offer an appropriate replacement or refund at no additional cost.
The 7-day contact period does not limit any mandatory rights you may have under applicable law.
Order Cancellations
Orders can only be canceled within a short period after purchase.
Once production has started, voluntary cancellations are generally no longer possible.
Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping Costs
Customers are responsible for return shipping costs for any voluntary return accepted by us.
If an item is defective, damaged, or incorrect, return or replacement costs will be handled as required by applicable law.
🇪🇺 European Union
Right of Withdrawal
Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days without giving a reason.
For goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receive the goods.
To exercise your right of withdrawal, please contact:
Cool Cats Corner – Alina Madi
Eichendorffring 125
35394 Gießen
Germany
Email: info@coolcatscorner.com
You must inform us of your decision to withdraw from the contract by a clear statement, for example by email.
Returns After Withdrawal
After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after informing us of your withdrawal.
Please contact us before sending your return so that we can provide the applicable return instructions.
Refunds
If you validly withdraw from the entire purchase, we will refund all payments received from you, including the cost of our least expensive standard delivery option offered for your order.
If you selected a more expensive delivery method, such as express shipping, we are not required to refund the additional cost above our standard delivery option.
Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.
Return Shipping Costs
The direct cost of returning the goods is borne by the customer, unless otherwise required by law.
Personalized or Custom-Made Products
The statutory right of withdrawal may not apply to goods that are made to the consumer's specifications or clearly personalized.
Please note that a product being produced only after an order is placed (“made to order”) does not necessarily mean that it is personalized or automatically excluded from the statutory right of withdrawal.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and clear photos of the issue.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
🇬🇧 United Kingdom
Right to Cancel
Consumers in the United Kingdom generally have the right to cancel an eligible online purchase within 14 days without giving a reason.
For goods, the 14-day cancellation period generally begins on the day after you, or a person nominated by you, receives the goods.
To exercise your right to cancel, please contact us within the cancellation period at:
You must clearly inform us of your decision to cancel the contract.
Returns After Cancellation
After notifying us of your cancellation, you must return the goods within 14 days.
Please contact us before sending your return so that we can provide you with the applicable return instructions.
Refunds
If you validly cancel your entire order, we will refund the payments received from you, including the cost of our least expensive standard delivery option offered for your order.
If you selected a more expensive delivery method, such as express shipping, the additional delivery costs above our standard delivery option will not be refunded.
Refunds will generally be made using the same payment method used for the original transaction.
We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Return Shipping Costs
The direct cost of returning the goods is borne by the customer, unless otherwise required by applicable law.
Personalized or Custom-Made Products
The statutory right to cancel may not apply to goods that are made to the customer's specifications or clearly personalized.
Please note that a product being produced only after an order is placed (“made to order”) does not necessarily mean that it is personalized or automatically excluded from the statutory right to cancel.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
Your statutory rights regarding defective, damaged, or incorrectly supplied goods remain unaffected.
🇨🇭 Switzerland
Returns & Exchanges
Under Swiss law, consumers generally do not have a general statutory right to cancel or return an online purchase simply because they have changed their mind.
As our products are made to order, we therefore generally do not accept voluntary returns or exchanges for orders shipped to Switzerland.
This does not affect any mandatory legal rights you may have.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
If your claim is accepted, we will provide an appropriate solution in accordance with applicable law.
Contact
For questions regarding refunds, returns, cancellations, or damaged orders, please contact:
Cool Cats Corner – Alina Madi
Eichendorffring 125
35394 Gießen
Germany
Email: info@coolcatscorner.com